Main Article Content
Introduction. Today, the tourism sector needs to adapt to a changing environment and strengthen competitiveness. The introduction of smart technologies characterizes the current stage of tourism development, which is influenced by the evolution of information technology and becomes a promising way to confront new market conditions. Travel smart technologies include the automation of travel and related processes, saving time, reducing costs and creating a more seamless travel experience for tourists. These technologies can be applied to improve the customer experience: before, during and after the trip itself. Smart technologies provide an opportunity in tourism activities to streamline and automate processes that traditionally require active human involvement. This can potentially help businesses reduce the need for staff, cut costs and increase revenue, leading to improved financial results. The application of smart technologies and the concept of smart tourism in destinations can strengthen countries' competitiveness and lead to better satisfaction of tourists' needs. Europe is one of the leaders in the development of smart technologies and experience in their application in tourism activities.
Purpose. Analysis of the development of smart technologies in the tourism sector of leading European countries, in particular in the most famous tourist destinations.
Methods. The article uses methods of theoretical generalization, analysis and synthesis, methods of expert assessments and observations.
Results. The study analyzes the most important components of smart technologies and their application in tourism on the example of developed European countries. Information and communication technologies have a profound impact on the tourism industry, and they continue to be key drivers of innovation in tourism. Smart tourism is one of the most advanced technological innovations shaping the future of the tourism industry.
Originality. Offers valuable information on the practices of advanced European countries in the use of digital technologies in tourism and the integration of smart technologies. The results of the article contain examples of best practices in the use of smart technologies in Europe and show the real conditions and problems of smart tourism development. The conducted research can be useful for scientists and stakeholders who are directly involved in the field of tourism.
Conclusion. Smart technologies open up a wide range of potential applications for the tourism industry, both from a supplier and customer perspective. Tourism service providers can create a product using smart technologies, as well as form business models and strategies, solve problems they will face in meeting the needs of tourists. Tourists, without participating in any physical activity, can use this technology to obtain the necessary information, communicate, share experiences, solve various problems related to travel. As a result, this study is an important step towards a deeper understanding of how smart technologies can be used in tourism.
The authors published in this journal agree with following conditions:
1. The authors reserve to themselves the right to the authorship of their works and transfer the right of their first publication to the journal on the terms of Creatіve Common Attrіbutіon Lіcense which allows to freely extend to other persons the published work with an obligatory reference to the authors of the original work and its first publication in this journal.
2. The authors have the right to complete independent additional agreements concerning the not exclusive distribution of their work in the form in which it was published in this journal (for example, to place the work in the electronic storehouse of an establishment or to publish as a monograph component), under the condition of the preservation of the reference to the first publication of the work in this journal.3. The journal’s policy allows and encourage the authors to place their manuscripts into the Internet (for example, in depositories of establishments or on personal web-sites) either before submitting of the manuscript for publication or during its editorial processing as it assists the occurrence of a productive scientific discussion and positively affects the efficiency and dynamics of citing of the published work.
ABOUT TRANSMISSION OF COPYRIGHT
I, the author of the article / We, the authors of the manuscript _______________________________________________________________________
in case of its acceptance for publication, we transfer the following rights to the founders and editorial boards of the scientific publication "BULLETIN OF THE CHERKASY BOHDAN KHMELNYTSKY NATIONAL UNIVERSITY. ECONOMIC SCIENCES. SERIES "ECONOMIC SCIENCES":
1. Publication of this article in Ukrainian (English, Russian, Polish) and distribution of its printed version.
2. Dissemination of the electronic version of the article through any electronic means (placing on the official journal web site, in electronic databases, repositories, etc.).
At the same time we reserve the right without consent of the editorial board and the founders:
1. Use the materials of the article in whole or in part for educational purposes.
2. To use the materials of the article in whole or in part for writing your own theses.
3. Use article materials to prepare abstracts, conference reports, and oral presentations.
4. Post electronic copies of the article (including the final electronic version downloaded from the journal's official website) to:
a. personal web-pecypcax of all authors (web sites, web pages, blogs, etc.);
b. web-pecypcax of the institutions where the authors work (including electronic institutional repositories);
with. non-profit, open-source web-pecypcax (such as arXiv.org).
With this agreement, we also certify that the submitted manuscript meets the following criteria:
1. Does not contain calls for violence, incitement of racial or ethnic enmity, which are disturbing, threatening, shameful, libelous, cruel, indecent, vulgar, etc.
2. Does not infringe the copyrights and intellectual property rights of others or organizations; contains all the references to the cited authors and / or publications envisaged by applicable copyright law, as well as the results and facts used in the article by other authors or organizations.
3. It has not been previously published in other publishers and has not been published in other publications.
4. Does not include materials that are not subject to publication in the open press, in accordance with applicable law.
First name, Last name, signature of the author
"___" __________ 20__
Zhang, Y., M. Sotiriadis, and S. Shen (2022). Investigating the Impact of Smart Tourism Technologies on Tourists’ Experiences. Sustainability, 14(5): p. 3048. DOI: https://doi.org/10.3390/su14053048.
Buhalis, D. (2020). Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article. Tourism Review, Vol. 75 No. 1, pp. 267-272. DOI: https://doi.org/10.1108/TR-06-2019-0258.
Huang, C.D., Goo, J., Nam, K., Yoo, C.W. (2017). Smart tourism technologies in travel planning: The role of exploration and exploitation. Inf. Manag, 54, 757–770. DOI: https://doi.org/10.1016/j.im.2016.11.010.
No, E., Kim, J.K. (2015). Comparing the attributes of online tourism information sources. Comput. Hum. Behav, 50, 564–575. DOI: https://doi.org/10.1016/j.chb.2015.02.063.
Križaj, D., Bratec, M., Kopi´c, P., Rogelja, T. (2021). A Technology-Based Innovation Adoption and Implementation Analysis of European Smart Tourism Projects: Towards a Smart Actionable Classification Model (SACM). Sustainability, 13, 10279. DOI: https://doi.org/10.3390/su131810279.
European Commission (2022). European Capitals of Smart Tourism. Retrieved from: https://smart-tourism-capital.ec.europa.eu/about_en (Accessed: 14.09.2022).
Cities 2023 (2022). European Capitals of Smart Tourism. Retrieved from: https://smart-tourism-capital.ec.europa.eu/cities_en (Accessed: 14.09.2022).
PAFOS 2023 (2022). European Capital of Smart Tourism. Retrieved from: https://smart-tourism-capital.ec.europa.eu/pafos-winner-2023-competition_en (Accessed: 14.09.2022).
SEVILLE 2023 (2022). European Capital of Smart Tourism. Retrieved from: https://smart-tourism-capital.ec.europa.eu/seville-winner-2023-competition_en (Accessed: 14.09.2022).
My Helsinki (2022). Fall in love with Helsinki. Retrieved from: https://www.myhelsinki.fi/en (Accessed: 15.09.2022).
OnlyLyon France (2022). Retrieved from: https://en.lyon-france.com (Accessed: 15.09.2022).
VisitCopenhagen (2022). The official guide to Copenhagen. Retrieved from: https://www.visitcopenhagen.com (Accessed: 15.09.2022).
Virtual Helsinki (2022). Retrieved from: https://virtualhelsinki.fi (Accessed: 15.09.2022).
EPIC (2022). The Irish Emigration Museum. Retrieved from: https://epicchq.com (Accessed: 16.09.2022).
Bremerhaven (2022). Museums & Adventure Worlds. Retrieved from: https://www.bremerhaven.de/en/tourism/museums-adventure-worlds/museums-adventure-worlds.22077.html (Accessed: 16.09.2022).
Smart3Dcity (2022). Poznan 3D. Retrieved from: https://smart3dcity.pl/poznan-3d (Accessed: 16.09.2022).
Smart Cities Marketplace (2022). Rotterdam’s Digital Twin Redefines Our Physical, Digital, & Social Worlds. Retrieved from: https://smart-cities-marketplace.ec.europa.eu/news-and-events/news/2019/rotterdams-digital-twin-redefines-our-physical-digital-social-worlds (Accessed: 17.09.2022).
Smart Dublin (2022). Smart Tourism: Digital Trail Toolkit Blog. Retrieved from: https://smartdublin.ie/smart-tourism-digital-trail/?utm_source=rss&utm_%20medium=rss&utm_campaign= smart-tourism-digital-trail (Accessed: 17.09.2022).
Innovation in Helsingborg (2022). Smart lifebuoys make our beach walks safer. Retrieved from: https://innovation.helsingborg.se/en/initiative/smart-lifebuoys-make-be-beach-walks-safer (Accessed: 17.09.2022).
Dubrovnik Visitors (2022). Retrieved from: https://dubrovnik-visitors.hr (Accessed: 17.11.2022).
Narratologies (2022). Quiz Tours & Treasure Hunts. Retrieved from: https://narratologies.com (Accessed: 18.09.2022).
AirBaltic (2022). World’s first airline to issue NFTs. Retrieved from: https://blog.airbaltic.com/airbaltic-worlds-first-airline-to-issue-nfts-kuldiga (Accessed: 18.09.2022).
Eccleston Square Hotel (2022). Smart Hotels London. Retrieved from: https://www.ecclestonsquarehotel.com (Accessed: 18.09.2022).
Radchenko O. (2021). Kyiv as touristic destination: current challenges. Bulletin of the Cherkasy National University. Economic Sciences, 3, 73-80. DOI: https://doi.org/10.31651/2076-5843-2021-3-73-80.